Eng    

Senior Customer Services Manager

Job no: 519887
Work type: 全職
Location: Quarry Bay 鰂魚涌
Job posting date:

Apply now

The Job

  • Formulate and implement the customer service handling guidelines and KPI
  • Manage day-to-day operations of customer service centre (call service), ensure service level and KPIs are met
  • Lead the team to manage enquiries, complaints, refund, and product exchange in a professional manner
  • Supervise, monitor and drive the performance of team members
  • Identify possible improvement measures so as to raise service quality
  • Work closely with different internal departments and external parties for the complaints / operation issue
  • Conduct regular training, auditing and reporting in respect of operations and service standard

 

The Person

  • Tertiary Education with over 8 years of relevant experience of which at least 4 years at managerial level in customer services industry, retail industry or call centre operations
  • Well-experienced in Inbound call centre management
  • Possess positive thinking and excellent interpersonal skill
  • Demonstrate excellent problem-solving skill and leadership skill
  • Able to work under pressure to achieve company objectives

(852) 6897 5922 (852) 6897 5922

To find out more about Our Businesses and Our People, please visit our website http://www.dairyfarmgroup.com

We are an equal opportunity employer. Personal data collected will be kept and handled confidentially by authorised personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 24 months. A copy of our Privacy Policy can be accessed by visiting our Company website.

Apply now

Refer to a friend Back to search results

Share this: | More

有關牛奶公司集團其他職位空缺,請瀏覽 http://joinus.dairyfarmgroup.com/cw/zh-c/listing/

按此 瀏覽個人資料收集聲明.


如有任何查詢,歡迎致電或電郵與我們聯絡。
招聘熱線 :       (852) 2299 8150
電郵 :    mnhrrt@dairy-farm.com.hk

已申請?

更新你的資料, 查看申請及進度
登入

職位搜尋

縮小搜索範圍

按此 瀏覽個人資料收集聲明.


如有任何查詢,歡迎致電或電郵與我們聯絡。
招聘熱線 :       (852) 2299 8150
電郵 :    mnhrrt@dairy-farm.com.hk